Privacy Policy

How we use and protect your personal information (UK GDPR).

Book a slot Park rules Directions

Questions about your data? Email: info@gomuttswisbech.co.uk

The quick version

In short: we only collect the information needed to manage bookings, contact you, and take payments.

  • We never sell your data.
  • We only share information with trusted services that help us run bookings and payments.
  • We keep your data only as long as necessary for legal, safety, and admin reasons.
  • You can ask to access, correct or delete your data at any time.

Full privacy policy

This policy explains what we collect, why we collect it, who we share it with, and your rights under UK GDPR.

Who we are

Go Mutts! Wisbech is the controller responsible for your personal information on this website.

What information we collect

When you book, contact us, or use our site, we may collect:

  • Name
  • Email address
  • Phone number
  • Booking details (date/time, notes you provide)
  • Files you upload (if your booking form allows uploads)
  • Basic technical data (e.g. device/browser info) if provided by our website platform/analytics

Why we use your information

We use your information to:

  • Process and manage your booking
  • Send booking confirmations, reminders, and gate code information
  • Respond to your enquiries and provide customer support
  • Take payments and handle refunds/chargebacks (where applicable)
  • Help keep the park safe (e.g. incident handling and preventing misuse)

Our lawful bases (UK GDPR)

We process personal data under one or more of these lawful bases:

  • Contract: to provide your booking/service.
  • Legitimate interests: running our business, keeping the park safe, preventing fraud/misuse, and improving our services (balanced against your rights).
  • Legal obligation: where we must keep records (e.g. tax/accounting).
  • Consent: only where we ask you (for example, optional marketing emails if you ever opt in).

Who we share your information with

We share information only when needed to run bookings and payments, or where required by law. This may include:

  • Squarespace (website and scheduling/booking platform)
  • Squarespace Payments / Stripe (payment processing)
  • Fraud prevention providers used by our payment platform (e.g. risk monitoring)

These providers act as processors (or separate controllers in some contexts) and handle your data under their own privacy policies.

International transfers

Some of our service providers may store or process data outside the UK. Where this happens, appropriate safeguards are used (such as adequacy regulations or standard contractual clauses), as set out in the provider’s privacy documentation.

How long we keep your information

We keep your information only for as long as necessary for bookings, customer support, safety/admin purposes, and to meet legal/accounting requirements. Retention periods can vary depending on what the data is for.

How we keep your information safe

We take reasonable steps to protect personal information. Booking and payment data is handled using secure platforms and reputable payment processors. Please note that no online system can be guaranteed 100% secure.

Your rights

Under UK GDPR, you have rights including:

  • Access to your personal data
  • Correction of inaccurate data
  • Deletion of your data (in some circumstances)
  • Restriction or objection to processing (in some circumstances)
  • Data portability (in some circumstances)
  • Withdraw consent (where processing is based on consent)

To make a request, contact us at info@gomuttswisbech.co.uk.

Complaints

If you’re unhappy with how we handle your information, please contact us first so we can help. You also have the right to complain to the UK Information Commissioner’s Office (ICO).

ICO website: ico.org.uk

Changes to this policy

We may update this policy from time to time to keep it accurate. Please check this page occasionally for updates.

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